Privacy policy

Purpose of the privacy policy

taxidio.be attaches great importance to the right to privacy and makes every effort to ensure that all personal data is obtained, processed and used in a secure, reliable, ethical and transparent manner. Your privacy is important to us. We appreciate your trust that we will use your personal information carefully and sensibly, in accordance with the principles of this privacy policy, which is in effect when you use our services.

This privacy policy aims to make it clear to you what personal data we collect about you, why we collect it and what we do with it. References to personal data in this privacy policy include any information that directly or indirectly identifies you, such as your first name, surname, Customer number, online identifiers, email address, billing and delivery address or previous purchases.

Please note that this policy applies in conjunction with other policies and procedures. It does not create any contractual or legal rights for anyone, but it is intended to ensure compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to processing of personal data and on the free movement of that data (hereinafter referred to as the ‘General Data Protection Regulation’ or ‘GDPR’).

As your data controller, we determine why and how we process your personal data. This privacy policy outlines what personal data we collect about you (Chapter 3.1), what legal bases we rely on to collect your personal data (Chapter 3.2), how we protect your personal data (Chapter 4), to whom we disclose your personal data (Chapter 5) , if necessary outside the European Union (Chapter 6). In addition, we also determine how long we must retain your personal data (Chapter 7) and what measures we take to securely and permanently delete your personal data at the right time (Chapter 8).

Who controls your personal data?

taxidio.be nv is the controller of the personal data you provide to us and is responsible for the processing of your personal data in accordance with applicable data protection legislation. Our head office is located in Onze Lieve Vrowstraat 11,9300 Aalst, Belgium. taxidio.be is registered in Belgium under company number BE 0784864117

How we collect and process your personal data

Personal information we collect about you

Because we believe data privacy is so important, we want to remain open and transparent about the way we use your personal data. taxidio.be will only collect your personal data when necessary in the context of our services.

Depending on your use of our services and our websites, we may collect, use and disclose (i.e. process) the following types of personal data about you: your contact details, such as your first name, surname, email address, IP address and telephone number. We may also collect payment, credit and order information. If you already have a taxidio.be account, we also collect and process other information that identifies you or that can be used to identify you for the provision of our services . This may include your taxidio.be customer number, your date of birth, your previous purchases and shopping preferences and your surfing behavior on our websites. We invite you to read the following chapters for more information about how we process your personal data.

Although we are technically considered ‘data controllers’, the ultimate control over your personal data remains in your hands. If you provide us with proof of your real identity, you have the right to request access to a copy of the personal data we currently hold about you in a structured, commonly used and machine-readable format and to obtain information about the processing, including about whether we process your personal data for profiling purposes. If you notice an error in your personal data, you can also ask us to correct the incorrect personal data or to complete your personal data. We will then inform any third parties to whom we have disclosed your personal data so that they can ensure that your personal data is also completely accurate. Where technically feasible, you have the right to request that taxidio.be transfer your personal data to another company of your choice.

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Under applicable data protection law, personal data may only be collected and processed based on a limited number of legal bases. At taxidio.be we rely on one of the following legal bases to process your personal data:

1. necessity for the performance of a contract with you (e.g. when you purchase products from us);

2. legal obligation to which taxidio.be is subject (e.g. when we process your payment details);

3. legitimate interests of taxidio.be (e.g. when we send you marketing emails about products similar to those you have already purchased from us);

4. your express and informed consent (e.g. when you subscribe to our newsletters).

Marketing emails and newsletters

Some of our customers really enjoy receiving newsletters about our latest products and services. However, we understand that this is not the case for everyone.

Therefore, the processing of your personal data for marketing purposes is solely based on your express prior consent. This means that we will never send you marketing communications if you do not wish to receive them, unless you have already purchased products from us.

If you would like newsletters about our latest products and services, you can subscribe to our email newsletters via our website. In that case we will process your email address.

Once you have registered, you can object at any time to the use of your personal data for profiling by taxidio.be or by any of the third party recipients with whom we have shared your personal data, provided that we process your personal data on the basis of our legitimate interests . If we process your personal data for direct marketing purposes, for example to send you newsletters, you have the right to object to the use of your personal data for that purpose at any time by contacting our data protection officers. Their contact details can be found below. This does not entail any additional costs.

Information We Collect

When you purchase products, we may process personal data such as your name, contact details and limited payment details because this information is necessary for the performance of the contract with you.

If you already have an account, we may use information about your previous purchases. This information helps us to make purchases easier, process payments and also benefits marketing purposes. We process personal data for these purposes because it is in our legitimate interests to gain insights about our customers who purchase our products.

Since we process your personal data on the basis of our legitimate interests, you can object at any time to the use of your personal data for profiling by taxidio.be or by any of the receiving third parties with whom we have shared your personal data. To do this, please contact our data protection officer at the email address stated at the bottom of this policy.

Customer service

We have a legitimate interest in ensuring that technical support is provided quickly and effectively and that complaints and requests regarding product warranties are handled quickly and effectively. To this end, we may process data such as your name, contact details, Customer number, gender, bank account number (e.g. for refunds), purchase history and browsing activities.

You have the right to request from taxidio.be access to a copy of the personal data we currently hold about you in a structured, commonly used and machine-readable format and to obtain information about the processing, including whether we process your personal data for profiling purposes. If you notice an error in your personal data, you can ask us to correct the incorrect personal data or to complete your personal data. In that case, we will inform any third parties to whom we have disclosed your personal data, so that they can ensure that your personal data is also completely accurate.

Cookies

Cookies are used that are technically required, which do not collect personal data or web surfing behavior.

How we protect your personal data

taxidio.be makes every effort to ensure legal, fair and transparent processing of your personal data. Accordingly, we will only use your personal data if we have a valid reason for doing so and provided that you have been informed in advance of the purposes of the processing, in particular at the time we collected your personal data.

Furthermore, taxidio.be guarantees that any processing of your personal data is limited to what is necessary, appropriate and relevant to achieve the purposes for which the personal data was collected. Whenever possible and technically feasible, taxidio.be will use anonymized or pseudonymised data, e.g. for purposes related to our internal statistics and financial reporting.

Because we consider the protection of your personal data to be of the utmost importance, taxidio.be also pays a lot of attention to the protection of your personal data and the systems in which they are stored. We have established and implemented appropriate technical and organizational measures against unauthorized access, illegal use, accidental loss, damage or destruction. taxidio.be is therefore confident that your personal data will be processed on a strict ‘need to know’ basis, where and when appropriate and necessary.

We are fully aware that threats evolve and diversify and we want to maintain your trust for a long time to come. That’s why we are reviewing and updating our security measures and infrastructure so we can reduce operational risks and keep our security programs at the latest industry standards and best practices.

External parties with whom we may share your personal data

Where relevant and necessary for the purpose of the processing activity, we may sometimes need to disclose your personal data to other relevant organizations that have a need to know it (so-called ‘third party recipients’), on the basis of our legitimate interest.

For example, to better understand your interests and preferences and to send you more relevant advertising messages, we may share your personal data with companies specialized in data analysis and with advertisers, based on our legitimate interest. In addition, we may share some of your personal information with third parties when you provide us with feedback and reviews about our products.

Whenever your personal data is shared with third parties, this is subject to strict data processing agreements, where taxidio.be remains the controller and the third parties involved act as processors. taxidio.be limits access and transfer of your personal data to reliable receiving third parties that can demonstrate an adequate level of data protection. In addition, these receiving third parties must destroy or return all personal data to taxidio.be after the end of the provision of services related to the processing and must destroy existing copies, unless it is legally required to retain the personal data.

International transfer of your personal data

To the extent that your personal data is to be transferred from the European Economic Area to a country outside the EEA that does not provide adequate data protection, appropriate measures will be taken to protect personal data in accordance with standards equivalent to those set out in this privacy policy. In other words,taxidio.be remains liable for the processing of your personal data and will take the necessary measures to protect its processing by relying on, for example, the EU-US Privacy Shield.

How long do we keep your personal data?

As a general rule, taxidio.be only keeps your personal data for as long as necessary to fulfill the purpose for which we originally collected it.

However, those needs may vary for different data types in the context of different products. Therefore, actual retention periods may vary considerably. In addition, laws and regulations apply that also determine minimum retention periods for personal data.

taxidio.be will always ensure that you are informed of the criteria used to determine the actual retention period and the underlying reasons for it. These depend on whether we process your personal data in the context of a contractual relationship with you or on the basis of your explicit consent, whether we process the personal data for your own legitimate interest, and whether taxidio.be is legally obliged to process the personal data for a period of time. to keep track of data for a certain period in order to comply with specific legal obligations.

How we delete your personal data

In certain circumstances and provided that you provide us with proof of your real identity, you can exercise your right to request that your personal data be erased and that we inform recipient third parties to whom we have provided your personal data. request. Please note that this is only possible to the extent that the personal data is no longer necessary for the original purpose (i), if the processing was based on your consent and you withdrew it (ii) or if you have already objected objected to the processing based on our legitimate interest (iii).

Except where we need to keep a copy of your personal data for statistical purposes, to establish, exercise or defend legal claims (e.g. in connection with the warranty period applicable to products sold by taxidio.be) or to the extent that we are legally required to keep a copy of your personal data, you can trust that taxidio.be will either securely delete or permanently anonymize your personal data once we have fulfilled the original processing purpose and when it is no longer necessary to keep your personal data .

Your rights as a data subject

If you would like more information or would like to exercise any of your above-mentioned rights, you can contact us at info@taxidio.be. We will do our best to answer your email as quickly as possible, and in any case within one month.

If it takes us more time to fulfill your request, we will inform you and we will contact you again within two additional months. taxidio.be will not charge you for this, unless we have previously provided you with the requested information or unless it is unreasonably difficult for us to obtain that information. In that case, we will let you know the administrative costs in advance.

If you are not satisfied with the way we have handled your request, you have the right to request that we restrict our use of your personal data and to lodge a complaint with the supervisory authority responsible for the protection of personal data in your country of residence. Although we sincerely hope that this will not be necessary, we have provided the contact details of the relevant data protection authorities below.

Belgium

Data Protection Authority

35 Rue de la Presse

1000 Brussels

Tel. +32 2 274 48 00

Fax +32 2 274 48 35

E-mail: commission@privacycommission.be

Website: http://www.privacycommission.be/