F.A.Q

How can I request a quote?
  • The exact cost of a taxi to the airport depends on the pick-up address and the number of people traveling in the taxi. After entering your route, date and passengers on the website. If no price is available for your request, you must click “request” to complete the form and submit. !All price quotes only bind us for 1 month, unless another term is expressly determined in writing and are subject to revisions if the prices of production resources increase.!
How do I make a reservation after requesting a quote?
  • You must follow the link, enter the required information in the booking form and complete your booking. Once we receive it, we will process it and send you a booking confirmation email.
How will I know that my booking is successful and confirmed?
  • After we receive your reservation, the confirmation will be issued shortly. For some services, processing can take up to 12 hours (average time: 2 hours)
What meeting time should I choose if I go to the airport?
  • We advise you to plan your departure for the airport at least 2 hours before the departure of your flight. You should also add the estimated duration of the transport which is extended by an additional 20% (possible delays). If your estimated transport duration is e.g. 30 minutes, 20% of that is 6 minutes which means the meeting time should be 2 hours and 36 minutes before your flight departs.
Where will I meet my driver at the airport?
  • Your driver will be waiting in the arrival hall at the airport, you will easily recognize the driver by the sign with our logo. Exact meeting point information will be included in the confirmation email and eTicket.
Are there additional charges?
  • The exact cost of a taxi to the airport depends on the pick-up address and the number of people traveling in the taxi.taxidio.be offers fixed fees which means there are no hidden costs. The price you get on your confirmation is what you have to pay. Enjoy a stress-free airport transfer and you’ll see that you get quality service for your money.
My plans have changed, can I cancel my airport taxi
  • You can cancel your reservation free of charge up to 24 hours before the scheduled pick-up time. See terms and conditions for more detail
My flight has been delayed, what should I do?
  • Your driver tracks your flight and waits for you if it’s delayed. Add your flight number to the booking so we can keep track of your flight and check for delays.
What is the size of a Medium and Small suitcase?
  • The average size of a medium luggage is approximately 65-70cm (26-27 inches). Small luggage is a backpack or a hand bag that you can fit on your lap, around 35cm (14 inches). If you have large or oversized luggage, please specify the dimensions in the special instructions field of the booking form.
Do you provide child seats?
  • Child and baby seats are available on request. You can request child and baby seats in the Extras section of the booking page.
Will I be sharing the vehicle with other passengers?
  • For private transfers, you and your group will be the sole occupants of the vehicle. For shuttle transfers, you will share the car with other passengers.
What is a Shared Shuttle transfer?
  • A shuttle transfer entails waiting for other passengers and making stops at additional locations. Occasionally, the transfer will be collecting passengers from two or more flights. Waiting times are kept to a minimum, but shuttle transfers take longer than private transfers, which is reflected in the price difference. All collection times are given as an approximate guideline and are not always accurate due to the nature of shuttle transfers.
Does the airport transfer take us directly to our hotel?
  • The private transfer service takes you directly to your accommodation. The shared shuttle service will take you to your accommodation or the nearest pick-up/drop-off point to your accommodation.